FAQs

Are your candles vegan?

All of our candles are made from vegan soy wax and our fragrance oils are vegan and cruelty free. Our colors are also vegan and made from natural plant based sources. 

Are your fragrances natural?

Our fragrances are a blend of natural essential oils and synthetic oils. All of our fragrances are free of carcinogens, mutagens and toxins.

How long do your candles burn?

4oz candles: approx. 28 hours

8oz candles: approx. 45 hours

12oz candles: approx. 53 hours

How long will it take to receive my order?

We ship your packages through UPS which will take approximately 3-5 business days. Once your order has been processed you will receive a confirmation e-mail with a tracking number.

What is your return policy?

We accept returns on unused candles in the original packaging up to 30 days after you receive your order. You will be responsible for any shipping costs.

 

If you receive damaged or defective products PLEASE e-mail us immediately at ursidaecandles@gmail.com. Do NOT ship back before you have contacted us.

I live in DC. Can I pick up my order without shipping fees?

Yes! Before you complete your order please e-mail us at ursidaecandles@gmail.com and we can arrange a pickup for your products and waive the shipping fees. 

What are these frosted/wet spots on my candle?

Frosting and wet spots are natural effects that happen when using soy wax. They will in no way harm the candle or affect the burn times. We work hard to minimize these, however, they do occur. remember to store candles in temperature controlled areas.

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